Contact Us
TEL: +86-595-23529002
E-mail: douwinsale@vip.163.com;

harry@douwingifts.com

Address: 4/F, Kaikai Factory Chengdong Industrial Zone, Dehua, Fujian, China

Home > Service

Service

Our Services

Your Satisfaction is our final target!

1. Sample service

a. We can develop a new mould as request.

b. Sample charges can be refunded after receiving your bulk order.

c. Sample time is about a week for our available mould,and 2 weeks for developing products.

 

2.Customer service

a. Custom logo acceptable;

b. Custom shape acceptable;

c. Customized packing acceptable;

d. Various color provided.

 

3.After sales service

We guarantee the quality of the products.If there are any obvious unacceptable defect or any damage fo the products you receive,you have the right to claim and we will do our best to get your satisfaction.


FAQ

Q1: Could you offer OEM/ODM Service?

A: Sure.Our professional R&D dept.Can develop different products for different target prices and different requirements.

 

Q2: Are you trading company or manufacturer ?

A: Yes,we are factory,we have our own R&D team,injection workshop and strong management team.

 

Q3: Could you offer custom packaging service?

A : Of course! No matter the inner packing or the outer carton, we can design as your request. And we also can put your LOGO or FONT on it

 

Q4: Do you provide samples ? is it free or extra ?

A: Yes, we could offer samples & we will  refund after placing order.

 

Q5: How to ensure the production quality?

A: First, our QC have inspection for the semi-manufactures and finished products.Inspection report, product photo and even pre-shipment samples can be offered.Second, you can employ the third party inspection organization to check the goods.

 

Q6: How about your price?

A. The price is negotiable. It can be changed according to your quantity or package.  When you are making an inquiry, please let us know the quantity you want.

 

Q7: If the customer can visit factory?

A: Sure, we warmly welcome you to our factory and talk face to face for order details.

 

Q8: What is your payment term?
A: Our payment term is 30% deposit, 70% balance should be paid before loading or against copy of B/L by TT. We also accept LC at sight.

 

Q9: Can the logo or company name to be printed on the products or package?
A: Welcome.Your logo or company name can be showed on your products or package by, silk screen printing, grilleds flowers, or sticker.

 

Q10: What is your MOQ?

A:Our MOQ is 1000pcs each design. We accept smaller quantity for some specific items.

 

Q11: Do you accept OEM, ODM,OBM?

A: Yes, of course! If you want, Please inform us formally before our production and confirm the design firstly based

 

Q12. What is your delivery time?

A: It's about 45-60 days after order confirm.


Why choose us

1. Competitive factory direct sale price!

2. One-stop custom service by our own experienced R&D team!

3. Exquisite craftsmanship to make every detail perfect!

4. Strong supply ability to ensure prompt delivery!

5. Prefect pre-sale and after-sales services to eliminating worries!